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wget 'https://sme10.lists2.roe3.org/hesk/theme/hesk3/customer/view-ticket/form.php'<?php
global $hesk_settings, $hesklang;
/**
* @var array $customerUserContext - User info for the customer.
* @var string $trackingId
* @var string $email
* @var boolean $rememberEmail
* @var boolean $displayForgotTrackingIdForm
* @var boolean $submittedForgotTrackingIdForm
*/
// This guard is used to ensure that users can't hit this outside of actual HESK code
if (!defined('IN_SCRIPT')) {
die();
}
define('EXTRA_PAGE_CLASSES','page-form');
define('ALERTS',1);
define('RENDER_COMMON_ELEMENTS',1);
define('LOAD_CSS_MODAL',1);
define('LOAD_JS_JQUERY_MODAL',1);
global $BREADCRUMBS;
$BREADCRUMBS = array(
array('url' => $hesk_settings['site_url'], 'title' => $hesk_settings['site_title']),
array('url' => $hesk_settings['hesk_url'], 'title' => $hesk_settings['hesk_title']),
array('title' => $hesklang['view_ticket'])
);
/* Print header */
require_once(TEMPLATE_PATH . 'customer/inc/header.inc.php');
?>
<div class="main__content">
<div class="contr">
<div style="margin-bottom: 20px;">
<?php hesk3_show_messages($serviceMessages); ?>
<?php
if (!$submittedForgotTrackingIdForm) {
hesk3_show_messages($messages);
}
?>
</div>
<h1 class="article__heading article__heading--form">
<span class="icon-in-circle" aria-hidden="true">
<svg class="icon icon-document">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-document"></use>
</svg>
</span>
<span class="ml-1"><?php echo $hesklang['view_existing']; ?></span>
</h1>
<form action="ticket.php" method="get" name="form2" id="formNeedValidation" class="form form-submit-ticket ticket-create" novalidate>
<section class="form-groups centered">
<div class="form-group required">
<label class="label" for="track"><?php echo $hesklang['ticket_trackID']; ?></label>
<input type="text" id="track" name="track" maxlength="20" class="form-control" value="<?php echo $trackingId; ?>" required>
<div class="form-control__error"><?php echo $hesklang['this_field_is_required']; ?></div>
</div>
<?php
$tmp = '';
if ($hesk_settings['email_view_ticket'])
{
$tmp = 'document.form1.email.value=document.form2.e.value;';
if ($hesk_settings['require_email']):
?>
<div class="form-group required">
<label class="label" for="e"><?php echo $hesklang['email']; ?></label>
<input type="email" class="form-control" id="e" name="e" size="35" value="<?php echo $email; ?>" required>
<div class="form-control__error"><?php echo $hesklang['this_field_is_required']; ?></div>
</div>
<?php else: ?>
<div class="form-group">
<label class="label" for="e"><?php echo $hesklang['email']; ?></label>
<input type="email" class="form-control" id="e" name="e" size="35" value="<?php echo $email; ?>">
</div>
<?php endif; ?>
<div class="form-group">
<div class="checkbox-custom">
<input type="hidden" name="f" value="1">
<input type="checkbox" name="r" value="Y" id="inputRememberMyEmail" <?php if ($rememberEmail) { ?>checked<?php } ?>>
<label for="inputRememberMyEmail"><?php echo $hesklang['rem_email']; ?></label>
</div>
</div>
<?php
}
?>
</section>
<div class="form-footer">
<button type="submit" class="btn btn-full" ripple="ripple"><?php echo $hesklang['view_ticket']; ?></button>
<a href="ticket.php?forgot=1#modal-contents" data-modal="#forgot-modal" title="<?php echo $hesklang['opens_dialog']; ?>" role="button" class="link"><?php echo $hesklang['forgot_tid']; ?></a>
</div>
</form>
<!-- Start ticket reminder form -->
<div id="forgot-modal" role="dialog" aria-modal="true" aria-label="<?php echo $hesklang['forgot_tid']; ?>" class="<?php echo !$displayForgotTrackingIdForm ? 'modal' : ''; ?>">
<div id="modal-contents" class="<?php echo !$displayForgotTrackingIdForm ? '' : 'notification orange'; ?>" style="padding-bottom:15px">
<?php
if ($submittedForgotTrackingIdForm) {
hesk3_show_messages($messages);
}
?>
<b><?php echo $hesklang['forgot_tid']; ?></b><br><br>
<?php echo $hesklang['tid_mail']; ?>
<form action="index.php" method="post" name="form1" id="form1" class="form">
<div class="form-group">
<label class="label screen-reader-text skiplink" for="forgot-email"><?php echo $hesklang['email']; ?></label>
<input id="forgot-email" type="email" class="form-control" name="email" value="<?php echo $email; ?>">
</div>
<div class="form-group">
<div class="radio-custom">
<input type="radio" name="open_only" id="open_only1" value="1" <?php echo $hesk_settings['open_only'] ? 'checked' : ''; ?>>
<label for="open_only1">
<?php echo $hesklang['oon1']; ?>
</label>
</div>
<div class="radio-custom">
<input type="radio" name="open_only" id="open_only0" value="0" <?php echo !$hesk_settings['open_only'] ? 'checked' : ''; ?>>
<label for="open_only0">
<?php echo $hesklang['oon2']; ?>
</label>
</div>
</div>
<?php
// Use Invisible reCAPTCHA?
if ($hesk_settings['secimg_use'] && $hesk_settings['recaptcha_use'] == 1) {
define('RECAPTCHA',1);
?>
<div class="g-recaptcha" data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>" data-bind="forgot-tid-submit" data-callback="recaptcha_submitForm"></div>
<?php
} elseif ($hesk_settings['secimg_use']) {
?>
<div class="captcha-remind">
<div class="form-group">
<?php
// Use reCAPTCHA V2?
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA',1);
?>
<div class="g-recaptcha" data-sitekey="<?php echo $hesk_settings['recaptcha_public_key']; ?>"></div>
<?php } else { ?>
<img name="secimg" src="print_sec_img.php?<?php echo rand(10000,99999); ?>" width="150" height="40" alt="<?php echo $hesklang['sec_img']; ?>" title="<?php echo $hesklang['sec_img']; ?>" style="vertical-align:text-bottom">
<a class="btn btn-refresh" href="javascript:void(0)" onclick="javascript:document.form1.secimg.src='print_sec_img.php?'+ ( Math.floor((90000)*Math.random()) + 10000);">
<svg class="icon icon-refresh">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-refresh"></use>
</svg>
</a>
<label class="required" for="mysecnum"><?php echo $hesklang['sec_enter']; ?></label>
<input type="text" id="mysecnum" name="mysecnum" size="20" maxlength="5" autocomplete="off" class="form-control">
<?php
}
?>
</div>
</div>
<?php
}
?>
<input type="hidden" name="a" value="forgot_tid">
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
<input type="hidden" id="js" name="forgot" value="<?php echo (hesk_GET('forgot') ? '1' : '0'); ?>">
<button id="forgot-tid-submit" type="submit" class="btn btn-full"><?php echo $hesklang['tid_send']; ?></button>
</form>
</div>
</div>
<!-- End ticket reminder form -->
</div>
</div>
<script>
document.addEventListener("DOMContentLoaded", function() {
$('#select_category').selectize();
$('a[data-modal]').on('click', function() {
$($(this).data('modal')).modal();
return false;
});
<?php if ($submittedForgotTrackingIdForm) { ?>
$('#forgot-modal').modal();
$('#forgot-email').select();
<?php } ?>
});
</script>
<?php
/* Print Footer */
require_once(TEMPLATE_PATH . 'customer/inc/footer.inc.php');
?>
wget 'https://sme10.lists2.roe3.org/hesk/theme/hesk3/customer/view-ticket/view-ticket.php'<?php
global $hesk_settings, $hesklang;
/**
* @var array $customerUserContext - User info for the customer.
* @var array $messages
* @var array $serviceMessages
* @var array $ticket
* @var boolean $ticketJustReopened
* @var string $trackingID
* @var int $numberOfReplies
* @var array $category
* @var array $replies
* @var string $email
* @var array $customFieldsBeforeMessage
* @var array $customFieldsAfterMessage
*/
// This guard is used to ensure that users can't hit this outside of actual HESK code
if (!defined('IN_SCRIPT')) {
die();
}
define('EXTRA_PAGE_CLASSES','page-view-ticket');
define('ALERTS',1);
define('CUSTOM_FIELDS',1);
define('ADD_REPLY',1);
define('LOAD_CSS_DROPZONE',1);
define('LOAD_CSS_ZEBRA',1);
define('LOAD_PRISM_OPTIONAL',1); // TODO absolutelyRework - actually just double check if it makes sense
define('RENDER_COMMON_ELEMENTS',1);
define('RENDER_HIDDEN_TICKET_FIELDS',1);
define('LOAD_JS_DROPZONE',1);
define('LOAD_JS_ZEBRA',1);
define('FOOTER_DONT_CLOSE_HTML',1);
global $BREADCRUMBS;
$BREADCRUMBS = array(
array('url' => $hesk_settings['site_url'], 'title' => $hesk_settings['site_title']),
array('url' => $hesk_settings['hesk_url'], 'title' => $hesk_settings['hesk_title']),
array('url' => ($customerUserContext !== null ? 'my_tickets.php' : 'ticket.php'), 'title' => $hesklang['customer_my_tickets_heading']),
array('title' => ($hesk_settings['new_top'] && $ticket['replies'] ? $ticket['subject'] : $hesklang['your_ticket']))
);
// Note: we need to pass this data to login-navbar-elements.php for an edge case rendering
$hesk_settings['hidden_data'] = array(
'ticket' => $ticket,
'email' => $email
);
/* Print header */
require_once(TEMPLATE_PATH . 'customer/inc/header.inc.php');
?>
<div class="main__content">
<div class="contr">
<div style="margin-bottom: 20px;">
<?php hesk3_show_messages($serviceMessages); ?>
<?php hesk3_show_messages($messages); ?>
</div>
<div class="ticket">
<div class="ticket__body">
<?php
// Print "Submit a reply" form?
if (($ticket['locked'] != 1 && $ticket['status'] != 3 && $hesk_settings['reply_top'] == 1) ||
$ticketJustReopened) {
showReplyForm($trackingID, $email, $ticketJustReopened);
}
if ($hesk_settings['new_top']) {
displayReplies($replies, $trackingID);
}
?>
<article class="ticket__body_block original-message">
<h1><?php echo $ticket['subject']; ?></h1>
<div class="block--head">
<div class="d-flex">
<div class="contact grid">
<div class="requester-header">
<span><?php echo $hesklang['m_from']; ?>:</span>
</div>
<div class="requester">
<?php
$requesters = array_filter($ticket['customers'], function($customer) { return $customer['customer_type'] === 'REQUESTER'; });
$requesters = array_values($requesters); // Re-index keys
if (count($requesters) && $requesters[0]['email'] === ''): ?>
<div class="dropdown customer left out-close">
<label>
<svg class="icon icon-person">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-person"></use>
</svg>
<span><?php echo $requesters[0]['name']; ?></span>
</label>
</div>
<?php else:
if (count($requesters)):
$requester = $requesters[0];
?>
<div class="dropdown customer left out-close">
<label>
<svg class="icon icon-person">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-person"></use>
</svg>
<span><?php echo (strlen($requester['name']) ? $requester['name'] : ( ! empty($requester['email']) ? $requester['email'] : $hesklang['pde'] )) ; ?></span>
<svg class="icon icon-chevron-down">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-down"></use>
</svg>
</label>
<ul class="dropdown-list">
<li class="noclose">
<span class="title"><?php echo $hesklang['email']; ?>:</span>
<span class="value">
<a href="mailto:<?php echo $requester['email']; ?>" aria-label="Mail to"><?php echo $requester['email']; ?></a>
</span>
</li>
</ul>
</div>
<?php endif; ?>
<?php endif; ?>
» <time class="timeago tooltip" datetime="<?php echo date("c", strtotime($ticket['dt'])) ; ?>" title="<?php echo hesk_date($ticket['dt'], true); ?>"><?php echo hesk_date($ticket['dt'], true); ?></time>
</div>
<?php
$ccs = array_filter($ticket['customers'], function($customer) { return $customer['customer_type'] === 'FOLLOWER'; });
if (count($ccs)):
?>
<div class="cc-header">
<span><?php echo $hesklang['cc']; ?>:</span>
</div>
<div class="cc">
<?php foreach ($ccs as $cc): ?>
<div class="dropdown customer left out-close">
<label>
<svg class="icon icon-person">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-person"></use>
</svg>
<span><?php echo $cc['name'] === '' ? $cc['email'] : $cc['name']; ?></span>
<svg class="icon icon-chevron-down">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-down"></use>
</svg>
</label>
<ul class="dropdown-list">
<li class="noclose">
<span class="title"><?php echo $hesklang['email']; ?>:</span>
<span class="value">
<a href="mailto:<?php echo $cc['email']; ?>" aria-label="Mail to"><?php echo $cc['email']; ?></a>
</span>
</li>
</ul>
</div>
<?php endforeach; ?>
</div>
<?php endif; ?>
</div>
</div>
<a title="<?php echo $hesklang['btn_print']; ?>" href="print.php?track=<?php echo $ticket['trackid'].$hesk_settings['e_query']; ?>" target="_blank" class="btn btn-action tooltip">
<svg class="icon icon-print">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-print"></use>
</svg>
</a>
</div>
<?php
hesk3_output_custom_fields_for_display($customFieldsBeforeMessage);
if ($ticket['message_html'] != ''):
?>
<div class="block--description browser-default">
<p><?php echo $ticket['message_html']; ?></p>
</div>
<?php
endif;
hesk3_output_custom_fields_for_display($customFieldsAfterMessage);
listAttachments($ticket['attachments'], $trackingID);
?>
</article>
<?php
if (!$hesk_settings['new_top']) {
displayReplies($replies, $trackingID);
}
if ($ticket['locked'] != 1 && $ticket['status'] != 3 && !$hesk_settings['reply_top'] && !$ticketJustReopened) {
showReplyForm($trackingID, $email, false);
}
?>
</div>
<div class="ticket__params">
<section class="params--block details collapsed-on-xs">
<h2 class="accordion-title">
<span><?php echo $hesklang['ticket_details']; ?></span>
<a href="ticket.php?track=<?php echo $ticket['trackid'].$hesk_settings['e_query']; ?>" class="btn link">
<svg class="icon icon-refresh">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-refresh"></use>
</svg>
<span class="ml-1"><?php echo $hesklang['refresh_page']; ?></span>
</a>
<button class="btn btn-toggler" aria-label="Toggle ticket details">
<svg class="icon icon-chevron-down">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-chevron-down"></use>
</svg>
</button>
</h2>
<div class="accordion-body">
<div class="row">
<div class="title"><?php echo $hesklang['trackID']; ?>:</div>
<div class="value"><?php echo $trackingID; ?></div>
</div>
<?php if ($hesk_settings['sequential']): ?>
<div class="row">
<div class="title"><?php echo $hesklang['seqid']; ?>:</div>
<div class="value"><?php echo $ticket['id']; ?></div>
</div>
<?php endif; ?>
<?php
if ($ticket['status'] == 3) {
$status_action = ($ticket['locked'] != 1 && $hesk_settings['custopen']) ? '[<a class="link" href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=2&Refresh='.rand(10000,99999).'&token='.hesk_token_echo(0).'">'.$hesklang['open_action'].'</a>]' : '';
} elseif ($hesk_settings['custclose']) {
$status_action = '[<a class="link" href="change_status.php?track='.$trackingID.$hesk_settings['e_query'].'&s=3&Refresh='.rand(10000,99999).'&token='.hesk_token_echo(0).'">'.$hesklang['close_action'].'</a>]';
} else {
$status_action = '';
}
?>
<div class="row" <?php echo strlen($status_action) ? 'style="margin-bottom: 10px;"' : ''; ?>>
<div class="title"><?php echo $hesklang['ticket_status']; ?>:</div>
<div class="value"><?php echo hesk_get_ticket_status($ticket['status']); ?></div>
</div>
<?php if (strlen($status_action)): ?>
<div class="row">
<div class="title"> </div>
<div class="value center"><?php echo $status_action; ?></div>
</div>
<?php endif; ?>
<div class="row">
<div class="title"><?php echo $hesklang['created_on']; ?>:</div>
<div class="value"><?php echo hesk_date($ticket['dt'], true); ?></div>
</div>
<div class="row">
<div class="title"><?php echo $hesklang['last_update']; ?>:</div>
<div class="value"><?php echo hesk_date($ticket['lastchange'], true); ?></div>
</div>
<div class="row">
<div class="title"><?php echo $hesklang['last_replier']; ?>:</div>
<div class="value"><?php echo $ticket['repliername']; ?></div>
</div>
<div class="row">
<div class="title"><?php echo $hesklang['category']; ?>:</div>
<div class="value"><?php echo $category['name']; ?></div>
</div>
<div class="row">
<div class="title"><?php echo $hesklang['replies']; ?>:</div>
<div class="value"><?php echo $numberOfReplies; ?></div>
</div>
<?php if ($hesk_settings['cust_urgency']): ?>
<div class="row">
<div class="title"><?php echo $hesklang['priority']; ?>:</div>
<?php $data_style = 'border-top-color:'.$hesk_settings['priorities'][$ticket['priority']]['color'].';border-left-color:'.$hesk_settings['priorities'][$ticket['priority']]['color'].';border-bottom-color:'.$hesk_settings['priorities'][$ticket['priority']]['color'].';' ?>
<div class="value with-label priority" data-value="<?php echo $hesk_settings['priorities'][$ticket['priority']]['name']; ?>">
<div class="priority_img" style="<?php echo $data_style; ?>"></div><span class="ml5"><?php echo $hesk_settings['priorities'][$ticket['priority']]['name']; ?></span>
</div>
</div>
<?php endif; ?>
</div>
</section>
</div>
</div>
</div>
</div>
<?php
/* Print Footer */
require_once(TEMPLATE_PATH . 'customer/inc/footer.inc.php');
/*
* Note: In this case, we have to make sure we load all footer scripts first, as otherwise it breaks some of the custom JS page code
*/
if ($hesk_settings['time_display']): ?>
<script src="./js/timeago/jquery.timeago.js?<?php echo $hesk_settings['hesk_version']; ?>"></script>
<?php if ($hesklang['TIMEAGO_LANG_FILE'] != 'jquery.timeago.en.js'): ?>
<script type="text/javascript" src="./js/timeago/locales/<?php echo $hesklang['TIMEAGO_LANG_FILE']; ?>?<?php echo $hesk_settings['hesk_version']; ?>"></script>
<?php endif; ?>
<script type="text/javascript">
document.addEventListener("DOMContentLoaded", function() {
$("time.timeago").timeago();
});
</script>
<?php endif;
// Helper functions
function displayReplies($replies, $trackingId) {
global $hesklang, $hesk_settings;
foreach ($replies as $reply) {
/* Store unread reply IDs for later */
if ($reply['staffid'] && !$reply['read']) {
$unread_replies[] = $reply['id'];
}
?>
<article class="ticket__body_block <?php if ($reply['staffid']) { ?>response<?php } ?>">
<div class="block--head">
<div class="d-flex">
<div class="contact">
<?php echo $hesklang['reply_by']; ?>
<b><?php echo $reply['name']; ?></b>
»
<time class="timeago tooltip" datetime="<?php echo date("c", strtotime($reply['dt'])) ; ?>" title="<?php echo hesk_date($reply['dt'], true); ?>"><?php echo hesk_date($reply['dt'], true); ?></time>
</div>
</div>
<a title="<?php echo $hesklang['btn_print']; ?>" href="print.php?track=<?php echo $trackingId.$hesk_settings['e_query']; ?>" target="_blank" class="btn btn-action tooltip">
<svg class="icon icon-print">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-print"></use>
</svg>
</a>
</div>
<div class="block--description browser-default">
<p><?php echo $reply['message_html']; ?></p>
</div>
<?php listAttachments($reply['attachments'], $trackingId); ?>
<?php if ($hesk_settings['rating'] && $reply['staffid']): ?>
<div class="ticket__block-footer">
<?php
if ($reply['rating'] == 1) {
echo $hesklang['rnh'];
} elseif ($reply['rating'] == 5) {
echo $hesklang['rh'];
} else { ?>
<div id="rating<?php echo $reply['id']; ?>">
<span><?php echo $hesklang['r']; ?></span>
<a href="javascript:" onclick="HESK_FUNCTIONS.rate('rate.php?rating=5&id=<?php echo $reply['id']; ?>&track=<?php echo $trackingId.$hesk_settings['e_query']; ?>&token=<?php hesk_token_echo(); ?>','rating<?php echo $reply['id']; ?>')" class="link">
<?php echo $hesklang['yes_title_case']; ?>
</a>
<span>|</span>
<a href="javascript:" onclick="HESK_FUNCTIONS.rate('rate.php?rating=1&id=<?php echo $reply['id']; ?>&track=<?php echo $trackingId.$hesk_settings['e_query']; ?>&token=<?php hesk_token_echo(); ?>','rating<?php echo $reply['id']; ?>')" class="link">
<?php echo $hesklang['no_title_case']; ?>
</a>
</div>
<?php }
?>
</div>
<?php endif; ?>
</article>
<?php
}
}
function listAttachments($attachments, $trackingId) {
global $hesk_settings, $hesklang;
/* Attachments disabled or not available */
if (!$hesk_settings['attachments']['use'] || ! strlen($attachments) ) {
return false;
}
?>
<div class="block--uploads">
<?php
/* List attachments */
$att=explode(',',substr($attachments, 0, -1));
foreach ($att as $myatt) {
list($att_id, $att_name) = explode('#', $myatt);
?>
»
<svg class="icon icon-attach">
<use xlink:href="<?php echo TEMPLATE_PATH; ?>customer/img/sprite.svg#icon-attach"></use>
</svg>
<a title="<?php echo $hesklang['dnl']; ?>" href="download_attachment.php?att_id=<?php echo $att_id; ?>&track=<?php echo $trackingId.$hesk_settings['e_query']; ?>">
<?php echo $att_name; ?>
</a>
<br>
<?php
}
?>
</div>
<?php
return true;
}